Troubleshooting
Find the cause when something on your store looks or works wrong.
Articles
- A section shows in the editor but not on my storeWhy a section you see in the theme editor is missing for customers, and what each empty section needs before it shows.
- My product page doesn't show size or color choicesWhy customers cannot pick a size, a color or another option on the product page, and how to show every option.
- My store looks dark for some customersWhy some visitors see your store with a dark background and light text, and how to keep it light for everyone.
- My logo turns white or loses its colorsWhy the header logo becomes a plain white shape on dark backgrounds, and how to keep its colors.
- Filters don't show on my collection pageWhy filters you set up in Search & Discovery are missing on a collection or search page, and where Checkmate puts them.
- My mega menu doesn't openWhy a header link opens a plain list or nothing instead of the wide mega menu panel, and how to connect the two.
- My popup doesn't appearWhy the popup never opens on its own, or opened once and not again, and how to test it as a new visitor would.
- My background video doesn't playWhy a section's background video shows a still photo or an empty area, and which video links Checkmate can play.
- Related or complementary products don't showWhy the You may also like products or the products that go with an item are missing on a product page, and where Shopify gets them.
- An app doesn't show on my storeWhy an installed app's widget, such as reviews or a chat button, is missing from your store, and the sections that accept app blocks.
- A product page looks like a popupWhy one product page shows only a short card with a View full details link, and how to give it the full product page back.
- Color swatches show the wrong color or noneWhy a color swatch on the product page is an empty circle or the wrong shade, and where each swatch takes its color.
- My images look blurry or croppedWhy a photo looks soft or loses its edges in a section, a product card or the product page, and the settings that control it.
- Content appears late when I scrollWhy headings, photos and sections fade in a moment after they scroll into view, and how to make them show at once.
- My changes don't show on my store
- All my products show as sold out
- Contact support
Each article starts from what you see on your store, lists the likely causes with the most common first, and shows how to tell which one you have. If none of them fits, Contact support lists what to send so we can help.