Checkout Beast

Contact support

On this page

Ask Checkout Beast support by live chat or by email. Support replies within 2 business days, and the details below let it answer in its first reply.

Support is open to every store with a license for a Checkout Beast theme, for as long as it holds that license. It answers questions about the theme. Checkout, payments, shipping, taxes and order emails are Shopify settings, so Shopify Support answers those. What the theme controls and what Shopify controls tells them apart.

Check the docs first, because they answer most setup questions. Support policy lists what support includes and who helps with apps and custom code.

Start a chat or send an email

  1. Go to the Checkout Beast contact page.
  2. Click Start chat. Support answers in the chat. If you prefer email, click Email us instead, and your email app opens a message to support@checkoutbeast.com.

What to send

Detail Where to find it
Your theme's name and version Find your theme version
A preview link of the theme The steps in the next section
The URL of the page with the problem Your browser's address bar on that page
A screenshot of the problem Your computer's or phone's screenshot tool
The steps that show the problem What you clicked or selected, in order, and what you expected to see

If the problem shows only on a phone, or only in one browser, say which one.

A preview link lets support open your theme without signing in to your store. You can share a preview of a draft theme, not of your published theme. If the problem is on your published theme, duplicate the theme and share a preview of the copy, which is a draft.

  1. In your Shopify admin, go to Online Store.
  2. In Draft themes, next to the theme, click the three-dot icon.
  3. Select Preview.
  4. In the preview bar, click the link button. The link is copied.

A preview link works for 2 days. Shopify's guide to sharing a theme preview has more on preview links.

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