Checkout Beast support answers questions about Checkout Beast themes and fixes bugs in them. Questions about Shopify settings, apps and custom code go to someone else, named in the table further down.
Who gets support
Support is open to every store with a license for a Checkout Beast theme from the Shopify Theme Store, for as long as the store holds that license. A theme is licensed to the store it was bought for. A theme used on a store without a license gets no support or updates. Your theme license explains licenses and second stores.
Reply time
Support replies within 2 business days.
What support includes
Questions about how the theme works.
Help with the theme's settings.
Fixes for bugs in the theme.
What support does not include
Request
Who can help
Custom code changes, or problems caused by edited theme code
Start a live chat or send an email from the Checkout Beast contact page, or write to support@checkoutbeast.com. Before you write, check the docs, because they answer most setup questions. Contact support lists the details to include so support can answer in its first reply.
Checkout Beast support answers questions about Checkout Beast themes and fixes bugs in them. Questions about Shopify settings, apps and custom code go to someone else, named in the table further down.
Who gets support
Support is open to every store with a license for a Checkout Beast theme from the Shopify Theme Store, for as long as the store holds that license. A theme is licensed to the store it was bought for. A theme used on a store without a license gets no support or updates. Your theme license explains licenses and second stores.
Reply time
Support replies within 2 business days.
What support includes
Questions about how the theme works.
Help with the theme's settings.
Fixes for bugs in the theme.
What support does not include
Request
Who can help
Custom code changes, or problems caused by edited theme code
A Shopify Partner
Design changes beyond what the theme settings offer
A Shopify Partner
Setting up, fixing or integrating third-party apps
The app's developer
Shopify settings such as checkout, payments, shipping, taxes and order emails
Shopify Support, from the Shopify Help Center
Duplicate your theme before you or anyone else edits its code. Edit your theme's code explains how, and what happens to code edits when you update. What the theme controls and what Shopify controls helps you tell a theme question from a Shopify one.
Ways to reach support
Start a live chat or send an email from the Checkout Beast contact page, or write to support@checkoutbeast.com. Before you write, check the docs, because they answer most setup questions. Contact support lists the details to include so support can answer in its first reply.