You changed something in the theme editor, and your store still shows the old version. Work through these checks in order, from the most likely cause.
Check your browser and the published theme
Look at your store in a private window
Your browser can keep an old copy of a page. Open your store in a private or incognito window, or on another device. That view matches what a new customer sees. If the change shows there, clear your browser's cache and cookies.
Check which theme is published
Customers see only the published theme. In your Shopify admin, go to Online Store. The published theme is the one shown with your store's domain and the date it was last saved, outside Draft themes. If you changed a theme in Draft themes, the change shows on your store only after you publish that theme. Shopify's guide to publishing themes has the steps.
Check that you saved
The theme editor keeps a change only after you click Save in the editor's top bar. Open the editor again on the published theme, make the change, and click Save.
You edited a different template
A page uses one template, and the editor shows one template at a time. If some products, collections or pages use a template of their own, a change to the default template does not reach them.
In your Shopify admin, open the product, collection or page that shows the old version.
Find Theme template on its page and note the template it uses.
At the top of the theme editor, select the template's type, such as Products, then the template.
Make the change again.
Click Save.
You edited a single market
If your store sells in more than one market, your theme can hold a customization for a single market. A market uses your theme's default content until it has a customization of its own. When it has one, a change to the default does not reach it, and customers in that market see the old version. Shopify's guide to customizing your theme for a market explains these customizations.
Customers read your store in another language
Customers who read your store in another language see its translation, not your default text. If you changed text in your default language, update its translation in the Translate & Adapt app too. Translate your store has the steps.
An app changes the page
An app that adds content or code to your storefront can cover or replace part of a page. If you installed or updated an app recently, Shopify's troubleshooting guide suggests uninstalling it for a while to test the page. If the change shows without the app, contact the app's developer.
You changed something in the theme editor, and your store still shows the old version. Work through these checks in order, from the most likely cause.
Check your browser and the published theme
Look at your store in a private window
Your browser can keep an old copy of a page. Open your store in a private or incognito window, or on another device. That view matches what a new customer sees. If the change shows there, clear your browser's cache and cookies.
Check which theme is published
Customers see only the published theme. In your Shopify admin, go to Online Store. The published theme is the one shown with your store's domain and the date it was last saved, outside Draft themes. If you changed a theme in Draft themes, the change shows on your store only after you publish that theme. Shopify's guide to publishing themes has the steps.
Check that you saved
The theme editor keeps a change only after you click Save in the editor's top bar. Open the editor again on the published theme, make the change, and click Save.
You edited a different template
A page uses one template, and the editor shows one template at a time. If some products, collections or pages use a template of their own, a change to the default template does not reach them.
You edited a single market
If your store sells in more than one market, your theme can hold a customization for a single market. A market uses your theme's default content until it has a customization of its own. When it has one, a change to the default does not reach it, and customers in that market see the old version. Shopify's guide to customizing your theme for a market explains these customizations.
Customers read your store in another language
Customers who read your store in another language see its translation, not your default text. If you changed text in your default language, update its translation in the Translate & Adapt app too. Translate your store has the steps.
An app changes the page
An app that adds content or code to your storefront can cover or replace part of a page. If you installed or updated an app recently, Shopify's troubleshooting guide suggests uninstalling it for a while to test the page. If the change shows without the app, contact the app's developer.
Contact support
If none of these fixes it, contact support and send: